A file per prospect
Requested service, branch, source and conversation history in one place.
Explore the feature
Idrak for clinics
Start with dental clinic communication
Idrak starts with dental clinics in Egypt: service inquiries, appointment requests and structured follow-up, with medical questions handled by a human.
S
Service inquiry
Online
WhatsApp
I'd like details about braces
Ahmed · WhatsApp
AI agent
Hi Ahmed. Would you prefer the Mansoura or the New Cairo branch?
Approved reply
New Cairo, and I'd like an evening slot
Ahmed · WhatsApp
Appointment request assigned to reception
Type a message…
From message to a clear appointment request
✕What slows the team
✓The clearer path
Questions about braces, whitening and implants arrive after hours
The assistant replies from the replies you approved, and the conversation waits for staff in the morning
A patient asks for an appointment without naming the service or branch
The lead file records service, branch and preferred time for reception to confirm
WhatsApp, Facebook and Instagram messages scatter between reception and marketing
One inbox gathers them, and each conversation has a clear owner
A patient asks about pain, swelling or a previous treatment
The assistant hands the conversation to a human at once and gives no medical advice
The team does not know which prospect has not been followed up yet
The sales cycle sets the stage, next step and owner, and overdue follow-ups show up
Built for what a dental clinic needs
One inbox for channels
WhatsApp, Messenger and Instagram with clear assignment for every conversation.
Explore the featureAn assistant bound to what you approved
Answers from the clinic's approved information and hands the rest to staff.
Explore the featureService campaigns
Plan campaigns for braces, whitening, cosmetic work and more, and watch their results.
Explore the featureA next step for every prospect
An appointment, follow-up or call, with a date and an owner.
Explore the featureClear medical boundaries
Symptoms, complaints and anger always stay with a human.
Explore the featureKnows your services and when to hand off
Put service information and administrative answers into the approved replies. When a question needs clinical judgment, it moves to staff with the conversation context. The assistant does not diagnose or give medical advice.
- Approved replies Nothing goes out that the clinic has not approved.
- Immediate human handoff Staff receive the entire conversation.
- Fixed limits Symptoms, complaints and anger stay with a human.
M
Medical handoff
Online
WhatsApp
I have pain in a tooth after the filling. What should I do?
Salma · WhatsApp
AI agent
That needs the dentist's assessment. I'm connecting you with the clinic team now.
Assistant
Conversation assigned to staff
Sales team
Hi Salma, I'll take your case to the dentist.
Sarah · reception
Type a message…
Every appointment has a path and an owner
Each prospect moves through clear stages from the first message to the appointment request and attendance. You follow what is overdue and know who owns each step.
- Structured qualification Know who deserves priority.
- Due follow-ups Overdue, due today and upcoming in one list.
- Win back lapsed prospects Return to those who dropped off with a defined path.
A prospect's path
New
New
A message arrived on WhatsApp
Showed up
Started treatment
Qualified
Qualified
Service and branch set
With sales
Booked
Next step: reception confirms
Starts with communication and grows toward clinic management
Idrak works today in marketing and sales. The platform later extends to reception and booking, clinical records, billing, inventory, HR and reporting. What is described here is what is available; the rest is a growth path.
One platform
Prospect data starts in communication and follows them into the clinic.
Explore the featurePermissions by role and branch
Reception, marketers and managers see only what belongs to their role.
Explore the featureMeasure what matters
See which channels and campaigns bring real patients.
Explore the featureCommon questions
Does the assistant answer medical questions?
No. It neither diagnoses nor advises medically, and symptom and complaint conversations always stay with a human.
Where does the assistant's wording come from?
Only from the information and replies the clinic has approved.
Does it work with WhatsApp, Instagram and Facebook?
Yes, conversations from these channels land in one inbox.
Does the assistant book appointments itself?
It records the appointment request with service, branch and preferred time, and staff confirm it.
Does it support a clinic with several branches?
Yes. Permissions and views are set by branch.
Organize clinic communication with Idrak
Discuss your clinic's needs and channels to define a suitable scope.