Idrak for clinics
Answers about Idrak for clinics
Understand Idrak's scope, communication channels, assistant boundaries and campaign controls.
FAQ
Before choosing your clinic's workflow
Who is Idrak designed for?
Idrak starts with dental clinics in Egypt. Its scope includes multi-specialty clinics, medical centres and clinic groups. This website focuses on marketing and sales.
What does Idrak offer today?
The marketing and sales track: the inbox, comments, leads, follow-up, campaigns, content and a numbers dashboard.
Does Idrak go beyond marketing to running the clinic?
Yes, that is the platform's direction: reception and booking, clinical records, billing, inventory, HR and business intelligence. Idrak starts with marketing and sales and the platform grows step by step.
Can I sign up on my own?
There is no self-signup. We start by discussing your clinic's needs, then define the scope.
How does WhatsApp connect?
Idrak uses the official WhatsApp Cloud API. Replies and outbound messages respect consent and channel constraints.
Which channels are supported?
WhatsApp, Messenger and Instagram for conversations, Instagram and Facebook for organic publishing, plus page comments.
Does the assistant give medical advice?
No. The assistant sends approved replies only and gives no diagnosis or medical advice. Symptom and complaint conversations go to a human and remain human-owned.
Can someone ask for a human?
Yes. A request for a human triggers a handoff, and so do medical questions, complaints and anger.
Who writes the assistant's replies?
The clinic writes and approves them. The assistant chooses among them and fills permitted details only.
How are leads followed up?
Every lead has a source, an owner, a status, a next step, a follow-up date and a recorded outcome within a fixed follow-up cycle.
What controls apply to campaigns and reminders?
Messages respect consent, a defined purpose and channel limits. Anyone who asks to stop is excluded from related messages.
Where is content published?
The organic publishing flow covers Instagram and Facebook, with content review and approval. Content showing a patient is not published without valid media consent.
Can every employee see everything?
No. Each role has its own screens and permissions, and parts of phone numbers are hidden from roles that do not need to see them in full.
Do I need a technical team?
No. We accompany you through setup and channel connection, then the clinic team works from clear Arabic interfaces.
Can I use Idrak for more than one branch?
Yes. Leads are organized by branch and service, and the owner can follow the full picture.
How is the plan defined?
The plan is defined by clinic size and usage scope. Contact us to discuss your needs.
More than software. A growth partner for your clinic
Discuss your clinic's needs and channels, and we will define the right scope with you.