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Idrak for clinics

Approved replies and clear limits

Idrak's assistant answers only from knowledge the clinic has approved, captures the phone number and records the inquiry, then hands the conversation to a person whenever something goes beyond its limits.

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A A conversation with the assistant Online WhatsApp
Do you offer clear aligners? Where is your nearest branch?
AI agent Yes, we offer this service. Tell me your area and I'll show you the nearest branch, and I can note your number so the booking team contacts you.
I've had severe pain since yesterday.
Handed to a person: medical question
Sales team Hello, I'll follow up with you now.
Type a message…
What the assistant does

An assistant that works within the clinic's limits

It doesn't invent free-form answers or promise offers; it works from what the clinic decides.

Approved knowledge

It answers from replies and information the clinic approved, and if there is no approved answer it hands the chat to a person.

Capturing the inquiry

It helps collect the phone number and record the inquiry so a person can follow up.

Reply mode per channel

Set each channel: the assistant replies, replies after hours only, or a person replies.

Human takeover at any time

A team member takes the conversation with one action and the assistant stops at once.

No medical advice

The assistant gives no diagnosis or medical advice. Questions about symptoms, complaints and requests for a person go to a person.

Clear permissions

The assistant's permissions are set the same way as team roles.

Approved knowledge

It knows only what the clinic allows

The clinic decides which replies and information the assistant relies on. What isn't approved isn't said, and the conversation stays with a person when no suitable reply exists.

  • Replies the clinic approves For common questions about services, branches and how to book.
  • Approved versions Knowledge is reviewed before the assistant starts using it.
  • No invented promises or offers The assistant promises no treatment outcome and no offer the clinic hasn't approved.
Services offered Approved
Branches and working hours Approved
How to book Approved
Frequently asked questions Approved
Knowledge sources
When does the assistant stop?

It hands over to a person in these cases

A medical question, a complaint, an angry tone, price negotiation, a child's or urgent case, or a request to speak to a person.

  • The reason is recorded The thread shows why it moved to the team member.
  • It stays with a person A symptom or complaint conversation doesn't return to the assistant after handover until a person closes it.
H Handover Online WhatsApp
I'll wait ten minutes and then report this to management, your service is poor.
Handed to a person: complaint and angry tone
Sales team We apologize, I'll handle this myself now.
Type a message…
Examples

The assistant in everyday chats

Illustrative examples; the clinic sets the wording and rules.

An approved answer and a captured number

The assistant answers from approved knowledge, then asks for a phone number to record the inquiry.

  • Reply from approved knowledge
  • Ask for a phone number
  • Record the inquiry with its source
S Service inquiry Online WhatsApp
Do you offer teeth whitening?
AI agent Yes, the clinic offers this service. Shall I note your number so the booking team contacts you?
Yes, here is my number.
Type a message…

Common questions about the assistant

Does the assistant diagnose conditions?
No. The assistant gives no diagnosis or medical advice, and symptoms are referred to a person.

Where do its answers come from?
Only from replies and information the clinic has approved. If there is no approved reply, the conversation goes to a team member.

Can it be switched off on a given channel?
Yes, the reply mode is set per channel.

What happens to complaints?
They go to a person and stay under their responsibility; the system doesn't return them to the assistant.

Does it work on official channels?
Yes, it works through Meta's official APIs: WhatsApp Cloud API, Messenger and Instagram.

Organize clinic communication with Idrak

Discuss your clinic's needs and channels to define a suitable scope.

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