The official channel
Connect clinic communication through the official WhatsApp Cloud API, with no unofficial software.
Idrak for clinics
Clinic communication through official WhatsApp
Connect the clinic's WhatsApp numbers through the official WhatsApp Cloud API so messages reach the shared inbox and the assistant and team reply within clear guardrails.
WhatsApp
Messenger
Instagram
What it organizes
WhatsApp with guardrails suited to clinics
The channel patients use most joins a single follow-up path.
From message to follow-up
The message enters the inbox with its context and follow-up owner.
Messages with clear rules
Replies and reminders follow consent, templates and channel limits.
Ads that open WhatsApp
When a patient starts a chat from an ad, the ad source is saved with the inquiry.
The reply window
The inbox highlights chats whose reply window is about to close.
The assistant, within limits
The assistant's reply mode can be set for the WhatsApp channel on its own.
Connection
Connect the number without fuss
The owner or marketing manager connects the WhatsApp Business account from channel settings and checks the link is healthy before receiving messages.
- Connect through Meta Or a manual setup with account details.
- Link health check With a test event to confirm.
- Connection log Records who connected or changed a channel and when.
WhatsApp Business account
Who owns the connection
Assistant reply mode
The conversation
A fast reply and a handover when needed
The assistant receives ordinary inquiries and captures the number, and the chat moves to a team member for medical questions, complaints or at the patient's request.
- Approved replies In wording the clinic approves.
- Human takeover At any moment.
A
A WhatsApp conversation
Online
WhatsApp
Hello, I'd like to book a check-up.
AI agent
Hello, happy to help. Which branch suits you? I can also note your number so the booking team contacts you.
The branch nearest the east side.
Sales team
Welcome, I'll complete the appointment details with you.
Type a message…
Common questions about WhatsApp
Does Idrak use an official API?
Yes, it relies on the official WhatsApp Cloud API, with no unofficial clients or software.
Can messages be sent to anyone?
No. Outgoing messages follow consent, approved templates and channel limits.
Who can connect the number?
The owner and the marketing manager, according to role permissions.
Is the ad the patient came from known?
Yes, if the chat started from an ad that opens WhatsApp, its source is saved with the inquiry.
Organize clinic communication with Idrak
Discuss your clinic's needs and channels to define a suitable scope.