Shared inbox
Bring WhatsApp, Messenger and Instagram messages into a shared inbox with human ownership and clear follow-up context.
Explore the feature
Idrak for clinics
Everything from inquiry to booking
Idrak brings channels, leads, approved replies, campaigns, content and a numbers dashboard into one workflow the whole clinic team understands.
WhatsApp
Messenger
Instagram
Facebook
Ads and forms
Features
Connected tools for clearer communication
Every feature serves one goal: no prospective patient gets lost among messages.
AI assistant
Idrak's assistant selects clinic-approved replies and fills permitted parameters, with a clear handoff to a human when needed.
Explore the featureFollow-up automations
Connect inquiries to follow-up tasks, reminders and approved replies while respecting consent and conversation boundaries.
Explore the featureCampaigns and broadcasts
Organize clinic campaigns and reminders on WhatsApp according to consent, contact segments and approved messages.
Explore the featureContacts and leads
Keep the lead source, contact history and follow-up status in one file within a fixed follow-up cycle.
Explore the featureWhatsApp for clinics
The official WhatsApp channel for inquiries, replies and reminders within consent and channel limits.
Explore the featureInstagram and Facebook publishing
Organize content preparation, review and scheduling for organic publishing from one content calendar.
Explore the featureDashboard and analytics
Today's, weekly and monthly numbers, the lead funnel and team indicators, so you decide from facts.
A connected journey
One message, connected context
A prospective patient asks about a service. The assistant sends an approved reply, a follow-up task is created, and the team steps in when needed. The outcome and conversation history stay in the lead file.
- Message Arrives from the patient's preferred channel.
- Answer An approved reply or a handoff to a person.
- Next step A task, a follow-up date and an outcome saved in the file.
From question to follow-up
Live
01 · Trigger
New message from Noura
WhatsApp · Cairo
02 · Message
Approved reply from the assistant
From clinic replies
03 · Condition
Does she need a person?
Route from the conversation
04 · Action
Assign the conversation to Huda
Booking team
05 · Action
Set the follow-up date
Lead file
What keeps work in order
Speed for the team, visibility for the owner
Built-in controls that protect the clinic's reputation and keep decisions with their owners.
Role-based permissions
Each role sees only its screens, and parts of phone numbers are hidden from those who do not need them.
Approval before use
Replies, designs and sensitive changes go through review and approval.
A human where it matters
Symptoms, complaints and medical questions are never answered by the assistant.
Consent and channel limits
Outbound messages respect consent and requests to stop.
Clear tasks
Everything overdue or due today in one list for its owner.
Decisions from today's numbers
A dashboard that shows what needs your attention now.
More than software. A growth partner for your clinic
Discuss your clinic's needs and channels, and we will define the right scope with you.