Branch scope
Each branch works on its own inquiries and team, while management keeps the full picture.
Explore the feature
Idrak for clinics
Clear follow-up for each branch
Idrak organizes clinic-group inquiries by branch and service, with clear follow-up ownership and preserved conversation context.
Inquiries by branch
New
Mansoura branch
Inquiries awaiting a reply
Sheikh Zayed branch
Overdue tasks
Qualified
Heliopolis branch
Follow-ups due today
With sales
New Cairo branch
Appointment requests awaiting confirmation
From scattered branches to one view
✕What slows the team
✓The clearer path
Each branch answers inquiries in its own way
Ready replies are approved centrally and everyone uses the same wording
Management cannot tell which branch is late replying
Idrak shows overdue conversations and follow-ups by branch
Staff see data from branches that are not theirs
Permissions follow role and branch, so each person sees only their own branch
Marketing budget is spent without tying it to a branch
Campaigns and budget are planned per branch and its results are reviewed on their own
Inquiries are handed out by hand and wait
Inquiries are assigned by branch and service, and every follow-up has an owner
What a clinic group needs
Permissions by role and branch
Define what each role sees and does in each branch.
Explore the featureA unified inbox
WhatsApp, Messenger and Instagram conversations with clear assignment.
Explore the featureCentral supervision
A supervisor follows all branches without opening each one.
Explore the featureCompare branches
Compare branches on inquiries, follow-up and campaigns.
Explore the featureUniform medical boundaries
Symptoms and complaints stay with a human in every branch.
Explore the featureCentral supervision, execution in every branch
The supervisor sees inquiries, follow-ups and tasks by branch and sets what each branch is shown. The team in each branch stays responsible for its follow-ups.
- Assignment by branch and service Each inquiry reaches the right team directly.
- An owner for every follow-up No conversation without an owner.
- Management view Follow every branch from one place.
Branch overview
س
م
ن
All
Mine
Needs reply
Bot
- I I want an appointment at the nearest branch Nada · WhatsApp 1
- W Which service do you need, and which branch suits you? Approved reply 2
- R Request assigned to the New Cairo branch team Assigned by branch
- W We have your request and will confirm shortly New Cairo reception
Compare branches on what matters
Analytics shows inquiries, qualification, campaigns and budget for each branch, so you see where support is needed and where to expand.
- Metrics by branch Compare branches on the same measure.
- Campaigns per branch Plan and measure each campaign in its branch.
- Decisions grounded in facts Support the lagging branch and repeat what worked.
B
Branch profile
VIP
WhatsApp
- Inquiries
- By channel and service
- Follow-ups
- Due and overdue
- Campaigns
- Results per branch
- Budget
- Plan and spend per branch
Grows with you toward the group platform
Idrak works today in marketing and sales. The platform later extends to reception and booking, clinical records, billing, inventory, HR and reporting. What is described here is what is available; the rest is a growth path.
One platform for every branch
One foundation for the group's operations to grow on.
Explore the featureSeparation between branches
Each branch sees its own data unless management grants more.
Explore the featureAdding a new branch
Start the new branch with the same setup and replies.
Explore the featureCommon questions
Does each branch see the other branches' data?
No. Permissions follow role and branch, and management decides who sees more than one.
Can management follow all branches?
Yes, through a role with supervision rights across branches.
Are the same replies used in every branch?
Unified replies can be approved, and branch-specific ones adjusted.
Does the assistant answer medical questions?
No. Symptom, complaint and angry conversations stay with a human in every branch.
Can I measure each branch separately?
Yes. Analytics shows inquiries, campaigns and budget by branch.
Unify your branches' communication with Idrak
Discuss your branches, channels and how you want to supervise them to define a suitable scope.