Segments with context
Define the audience from recorded contacts, their source and their interest.
Idrak for clinics
Messages for those who agreed to be contacted
Plan the clinic's outbound WhatsApp messages: who the audience is, when to send, with which approved message, then review delivery status and the replies that came in.
Clinic campaigns
+ New campaign
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Appointment reminder WhatsApp · Scheduled
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Follow-up after a consultation WhatsApp · Sent
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Archive reactivation WhatsApp · Draft
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Routine check-up reminder WhatsApp · Under review
What it organizes
Campaigns with clear guardrails
A message only goes to people the clinic may contact, in the approved wording.
Consent before sending
Check eligibility before sending and exclude anyone who asked to stop.
Approved templates
Outgoing messages use approved WhatsApp templates within channel limits.
A suitable time
The team sets the send time, and reactivation messages aren't sent at night.
Delivery status
Review delivery status instead of assuming a message arrived.
Replies in the inbox
Replies land in the shared inbox for the team to handle.
Audience
Choose who to message for a clear reason
Segments are built from inquiry data, source and status, so the team knows why each person receives the message.
- Source The ad, post or conversation the inquiry started from.
- Status A new inquiry, in follow-up, or archived.
- Consent Anyone who hasn't agreed or asked to stop is excluded.
A
A suggested segment
VIP
WhatsApp
- Inquiries archived as "will decide later"
- Agreed to WhatsApp contact
- No recent message sent
Bringing patients back
Archived inquiries return gently
Archived inquiries rest for a period the clinic sets, then receive an approved WhatsApp message. If the patient replies, it becomes a new inquiry for the team.
- Reactivation paths Each archive reason has its own path and message.
- Firm limits A limited number of messages, none at night, and sending stops as soon as the patient asks.
A
A reactivation message
Online
WhatsApp
AI agent
Hello, would you still like to book a consultation?
Yes, I'd like an appointment this week.
The inquiry came back as new
Sales team
Welcome back, I'll book the appointment with you.
Type a message…
Common questions about campaigns
Can I message every contact?
No. Consent is checked before sending, and anyone who asked to stop is excluded.
Which channel is used?
WhatsApp through the official WhatsApp Cloud API, using approved templates.
Will I know the message arrived?
The campaign shows delivery status; arrival isn't assumed without confirmation.
Where do patient replies go?
To the shared inbox for the team to follow up.
Do campaigns go to symptom or complaint conversations?
No. Sensitive conversations stay with a person and aren't used for campaigns.
Organize clinic communication with Idrak
Discuss your clinic's needs and channels to define a suitable scope.