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More than software. A growth partner.

Turn every inquiry into a booked patient

Idrak is a platform for dental clinics in Egypt that brings inquiries from WhatsApp, Facebook, Instagram and ads into one team, with approved replies, structured follow-up and decisions from real numbers. Then it grows with you to run the whole clinic.

WhatsApp Instagram Messenger Facebook
Discuss your clinic's needs Explore features
A An inquiry from Instagram Online WhatsApp
Do you offer dental implants? How do I book a consultation? Noura · Instagram · now
AI agent Welcome. Consultations are by appointment. Which branch suits you best? Clinic-approved reply
Sales team I'm Mona from the booking team. I'll suggest the nearest available slot. Booking team
Lead recorded: implants · follow-up tomorrow
Type a message…
From scattered to clear

An unanswered inquiry is a lost patient

When the team knows who replies, what was said and what comes next, interest turns into a booking.

✕What slows your clinic
✓What changes with Idrak
Messages scattered across WhatsApp, Facebook and Instagram
One shared inbox for every channel
Nobody knows who will answer the patient
A clear human owner for every conversation
Improvised replies that differ from one employee to the next
Clinic-approved replies the assistant chooses from
An inquiry stalls after the first reply
A task, a follow-up date and a recorded outcome for each lead
You can't tell which ad actually brought a patient
Every lead's source is kept in its file
A monthly report that arrives too late
Today's numbers, so you can decide now
For every role on your team

From the first message to the booking

Everyone sees what their job needs, and nothing more.

One conversation, one context

The conversations team receives WhatsApp, Messenger and Instagram messages and comments in one place, and takes over from the assistant when needed.

No message without an owner

  • Conversation history beside the reply
  • Handoff to a human for medical questions and complaints
  • Reply to comments from the same place
Shared inbox
C Conversations Online WhatsApp
I'd like to book an orthodontic check-up. When do you open?
AI agent We see patients daily by appointment. Which branch suits you?
The Maadi branch.
Sales team I'm Huda. I'll book the nearest slot and send it here.
Type a message…
AI assistant

Replies your clinic approves

The clinic writes and approves its replies once. The assistant picks the best fit, fills in permitted details, and hands the conversation to a human on any medical question or complaint.

  • Approved replies only The assistant never improvises answers.
  • Human handoff Symptoms, complaints and requests for a human go to a person right away.
  • No medical advice No diagnosis and no treatment recommendations.
Explore the AI assistant
Welcome and branch question Approved
Available services and consultation times Approved
Branch addresses and directions Approved
Handoff to the booking team Approved
Clinic-approved replies
Follow-up automation

Follow-up continues while your team is busy

Link a new inquiry to a follow-up task and an approved reminder, and stop automatically on booking or when the patient asks not to be contacted.

  • A task for every lead Follow-up appears in the owner's task list.
  • Approved reminders Messages from clinic-approved templates, respecting consent.
  • Respecting opt-outs Anyone who asks to stop is excluded from related messages.
Explore automations
Following up an ad inquiry Live
01 · Trigger New inquiry from an ad Facebook
02 · Action Create a call task Booking team
03 · Wait Wait until the next day Follow-up date
04 · Condition Was an appointment booked? Check status
05 · Message Approved reminder message WhatsApp
Campaigns and content

Campaigns that know what they delivered

Track the clinic's campaigns, budget and library of approved designs, and see which campaign brought leads and then bookings, instead of stopping at clicks.

  • Budget and campaigns A monthly plan and tracking of actual spend.
  • Approved creative library No design is used outside the library without approval.
  • Targeted messages Segments and consent before any bulk message.
Explore campaigns
Clinic campaigns + New campaign
  • Clear aligners campaign Active
  • Dental implants campaign Active
  • Routine check-up reminder Scheduled
  • Teeth whitening campaign Awaiting approval
Leads and calls

One file for every prospective patient

Source, conversations, calls and follow-up status in one place, so patients never repeat their story and no lead falls between colleagues.

  • Lead file Contact history and the outcome of every call.
  • Source kept Know where the patient came from: an ad, a post or a referral.
  • A clear owner An overdue lead shows up for whoever follows it.
Explore leads
Lead pipeline
New
New lead
Awaiting first call
No-show
Re-contact
Qualified
Contacted
Follow-up tomorrow
With sales
Appointment booked
Confirm before the visit
Getting started

From connection to decision

We start with the basics, then add the assistant, automation and analytics as your team is ready.

  1. 1

    Discuss your needs

    We define branches, channels, roles and the starting scope with you.

  2. 2

    Connect your channels

    We connect official WhatsApp, Messenger, Instagram and Facebook.

  3. 3

    Set up the team and permissions

    Each role has its own screens, and some numbers are partly hidden from those who do not need them.

  4. 4

    Approve replies and content

    The clinic writes and approves its replies and designs before use.

  5. 5

    Follow up and decide

    Leads with an owner and a date, and a dashboard that supports daily decisions.

Discuss your clinic's needs
What keeps work in order

Management tools in your hands

Controls that keep the team fast without costing the owner visibility.

Numbers dashboard

Today's, this week's and this month's numbers, plus alerts that need a decision.

Role-based permissions

Every member sees what concerns their role, and phone numbers are partly hidden from some roles.

Unified tasks

One list for overdue, today's and upcoming tasks.

Creative library

Approval and rejection requests, with notes, for designs.

Budget and campaigns

A monthly plan, actual spend and changes that go through approval.

Media buyer assistant

Suggestions on campaigns and designs, with the decision left to a person.

Platform growth

A platform that grows with your clinic

Idrak starts with marketing and sales, which is what is available today. The platform roadmap covers the rest of clinic operations on the same foundation of data and permissions.

Reception and booking

From inquiry to appointment and attendance in one record.

Clinical records

The patient file after attendance, with permissions suited to the doctor and team.

Billing and payments

Invoices and collection tied to the service and branch.

Inventory and purchasing

Clinic supplies and suppliers on the same platform.

Human resources

Team schedules, attendance and entitlements.

Business intelligence

Reports that combine marketing, operations and finance.

Plans

A plan that fits your clinic's size

Plans are defined by branches, channels and usage scope, once we understand your needs.

Single clinic

For a clinic starting to organize its inquiries

Discuss this plan
  • A shared inbox
  • Approved replies and an AI assistant
  • Leads and follow-up tasks
  • A core numbers dashboard

Multi-branch centre

For a larger team and branches that need routing

Discuss this plan
  • Everything in Single clinic
  • Lead routing by branch and service
  • Broader roles and permissions
  • Campaigns, a creative library and budget

Clinic group

For groups that need a unified view

Discuss this plan
  • Everything in Multi-branch centre
  • A unified view across branches
  • Setup tailored to group operations
  • Dedicated support
Common questions

Before you start

Who is Idrak designed for?
Idrak starts with dental clinics in Egypt. Its scope includes multi-specialty clinics, medical centres and clinic groups.

What does Idrak offer today?
The marketing and sales track: conversations, comments, leads, follow-up, campaigns, content and a numbers dashboard. The platform later extends to the rest of clinic operations.

How does WhatsApp connect?
Idrak uses the official WhatsApp Cloud API. Replies and outbound messages respect consent and channel constraints.

Does the assistant give medical advice?
No. The assistant sends approved replies only and gives no diagnosis or medical advice. Symptom and complaint conversations go to a human and remain human-owned.

Can someone ask for a human?
Yes. A request for a human triggers a handoff, and so do medical questions, complaints and anger.

How are leads followed up?
Every lead has a source, an owner, a status, a next step, a follow-up date and a recorded outcome within a fixed follow-up cycle.

Can I sign up on my own?
There is no self-signup. We start by discussing your clinic's needs, then define the scope and plan.

How is the plan defined?
The plan is defined by clinic size, branches, channels and usage scope. Contact us to discuss your needs.

More than software. A growth partner for your clinic

Discuss your clinic's needs and channels, and we will define the right scope with you.

Discuss your clinic's needs