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Idrak for clinics

Every conversation has a clear owner

Bring WhatsApp, Messenger and Instagram messages, plus Facebook and Instagram comments, into one shared inbox where the assistant answers what the clinic has approved and your team takes whatever needs a person.

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Team inbox س م ن
All Mine Needs reply Bot
  • I Inquiry about an orthodontics appointment WhatsApp · Assistant replying 1
  • Q Question about teeth whitening Instagram · No phone number yet 2
  • C Complaint about waiting time Messenger · With a person
  • B Booking request from a post comment Facebook · New comment
  • Q Question about a child's case WhatsApp · Needs a person
Inside the conversation

Everything you need in view

Replies don't start from zero; the inbox shows the source, owner and status beside each message.

One owner per conversation

See who owns the reply, when the assistant is answering, and when a conversation moves to a team member.

Assistant or person

Each conversation shows a clear mode: assistant or person, and a team member can take over at any time.

Inquiry source

See whether the patient came from a specific ad or organically, so the reply starts with context.

Approved replies

Reuse a library of replies the clinic has approved for common questions, with room to personalize.

Post and ad comments

Comments are sorted and handled alongside messages, and a commenter can be moved to a private chat.

Phone numbers by permission

A patient's number appears in full or masked depending on the team member's role and seat.

Handing over to a person

Sensitive conversations stay with a person

A conversation moves to a team member for medical questions, complaints, an angry tone, price negotiation, a child's or urgent case, or a request to speak to a person.

  • No diagnosis or medical advice The assistant gives no medical assessment; symptoms are referred to a person.
  • Take over at any moment A team member takes over with one action and the assistant stops replying.
  • The reason is visible The handover reason is recorded in the thread so the team member knows why it arrived.
A A conversation handed to a person Online WhatsApp
I waited an hour and a half and nobody answered me.
Handed to a person: complaint
Sales team We apologize for the wait, I'll follow this up with you now.
Type a message…
No number? Don't lose the chat

Chats waiting for a phone number

Chats where no phone number has appeared sit under their own filter with the time left before the platform's reply window closes, so a team member can pick them up in time.

  • Time left is visible The team knows which chat needs action first.
  • From chat to inquiry Once a number is captured the chat becomes an inquiry with its source in one file.
Inbox filters س م ن
All Mine Needs reply Bot
  • A All 1
  • A Assistant replying 2
  • N Needs a person
  • N No number
Post and ad comments

Every comment sorted and answered

Each comment is classed as a price question, booking request, complaint, praise or spam, and every class follows a clear rule. A complaint is never hidden and goes to a person.

  • Price questions to a private chat A public reply, then a private chat that asks for a phone number.
  • Spam is hidden While complaints stay visible and go to a person.
Comments س م ن
All Mine Needs reply Bot
  • P Price question · moved to a chat 1
  • B Booking request · became an inquiry 2
  • C Complaint · with a person
  • S Spam · hidden

Common questions about the inbox

Which channels does the inbox bring together?
WhatsApp, Messenger and Instagram messages, plus Facebook and Instagram comments. Connections rely on Meta's official APIs only.

Does the assistant answer everything?
No. The assistant answers only from what the clinic has approved, and symptoms, complaints and an angry tone go to a person.

Can a team member take over a chat?
Yes, at any time. The assistant stops replying and the team member owns the conversation.

Does every team member see patients' numbers?
That depends on role and seat: the number may be shown in full to one role and masked from another.

Is the inquiry source known?
Yes. If a patient starts a WhatsApp chat from an ad, the ad source is saved with the inquiry.

Organize clinic communication with Idrak

Discuss your clinic's needs and channels to define a suitable scope.

Discuss your clinic's needs Explore all features