A defined inquiry
Record the requested service and inquiry source before directing follow-up.
Explore the feature
Idrak for clinics
Organized communication across clinic specialties
Idrak's scope extends to other clinic specialties and medical centres. Its marketing track focuses on capturing the requested service and directing follow-up.
Clinic inbox
س
م
ن
All
Mine
Needs reply
Bot
- I I'd like details about the skin sessions Mona · Instagram 1
- H Happy to help. Which service interests you, and which branch is nearest? Approved reply 2
- I Is the procedure suitable for me after a previous treatment? Mona · Instagram
- M Medical question: conversation assigned to staff Human handoff
From message to a clear inquiry
✕What slows the team
✓The clearer path
Services span several specialties, so request details get lost
The lead file records the requested service, branch and source so the right team follows up
Inquiries arrive on WhatsApp, Facebook and Instagram in separate places
The unified inbox brings channels together and shows who owns each conversation
The same questions about services and hours keep coming
Replies are approved in advance and the assistant answers only from them
A client describes symptoms or complains about a past visit
Symptom and complaint conversations always stay with a human and the assistant never answers them
The team cannot tell which inquiry deserves follow-up first
The sales cycle sets the stage and the next step with its owner
What your medical centre needs from communication
Channels in a shared inbox
Bring WhatsApp, Messenger and Instagram conversations together with clear reply ownership.
Explore the featureClear medical boundaries
The assistant gives no medical advice. Symptom and complaint conversations go to a human and remain human-owned.
Explore the featureA campaign per service
Plan campaigns for cosmetic, dermatology and other services and follow each one's results separately.
Explore the featureBranches and permissions
Set who sees what by role and branch, so nobody opens what is not theirs.
Explore the featureSee what happens
Review inquiry sources and follow-up status to see where the path stalls.
Explore the featureAnswers from what you approved and hands off what needs a clinician
The assistant replies only from the clinic's approved information. When a symptom, complaint or anger appears, the conversation moves to a human with its full context. The assistant does not diagnose or give medical advice.
- Approved replies Nothing goes out that the clinic has not approved.
- Handoff with full context Staff receive the entire conversation.
- Fixed limits Symptoms, complaints and anger always stay with a human.
M
Medical handoff
Online
WhatsApp
Is this suitable for me after a previous treatment?
Mona · WhatsApp
AI agent
That needs a clinician's assessment. I'll connect you with the clinic team.
Assistant
Conversation assigned to staff
Sales team
Hi Mona, I'll take your question to the clinician.
Sarah · reception
Type a message…
From inquiry to a stage and a next step
Each inquiry opens a file holding the service, branch, source and conversations. The sales cycle moves it through clear stages, each with a next step and an owner.
- A file per lead Service, branch and source in one place.
- A recorded next step No inquiry is left without a defined follow-up.
- Structured qualification Know who deserves priority.
Inquiry pipeline
New
New
Not yet answered
Booked
Next step: staff confirmation
Qualified
Contacted
Waiting for the service to be set
With sales
Qualified
Ready for an appointment request
Grows with you toward the full clinic platform
Idrak works today in marketing and sales. The platform later extends to reception and booking, clinical records, billing, inventory, HR and reporting. What is described here is what is available; the rest is a growth path.
One platform
Inquiry data is the start of the client's journey inside the clinic.
Explore the featurePermissions by role and branch
Each person sees only what belongs to their role and branch.
Explore the featureStep by step
Start with communication and sales, then add what you need as it becomes available.
Explore the featureCommon questions
Does Idrak suit several specialties in one centre?
Yes. Each inquiry records the requested service, so the relevant team follows it up.
Does the assistant answer medical questions?
No. It neither diagnoses nor advises medically, and such questions move to a human.
Where does the assistant take its answers from?
Only from the information and replies the clinic has approved.
Can I limit what each person sees?
Yes. Permissions are granted by role and branch.
Does Idrak cover booking and clinical records today?
Idrak works today in marketing and sales, and the platform extends later to the rest of clinic operations.
Organize clinic communication with Idrak
Discuss your clinic's needs and channels to define a suitable scope.